HostMonster Reviews

Wow, I couldn't swing the 3-year renewal, but Jay not only gave me a refund but also offered a one-year renewal option, plus a discount! I'm super happy. I've been with Hostmonster for ages, and what I really love about them is their outstanding service! There's always a real person ready to help. That's the key reason I keep coming back!

Wow, I was unable to afford the 3 year renewal, but Jay not only refunded it but also provided me with a one year renewal option, and even gave me a discount! I am extremely satisfied. I have been a customer of Hostmonster for many years, and what I absolutely adore about them is their exceptional service! There is always a genuine person available for assistance. That is the main reason why I continue to choose them!

For my business, Hostmonster has always been the best option. I've been using their services for a decade now. Just today, Mr. Prajwal helped me out quickly with my issue. I'm really happy and pleased with their support.

Hostmonster has consistently remained the top choice for my company. I have been working with them for 10 years now, utilizing their various services. Today, Mr. Prajwal efficiently assisted me in resolving my request within a short period of time. I am extremely satisfied and content.

I had to point my domain to a new IP address, and the support team at Host Monster was super friendly and really helpful. The entire process wrapped up in just a few minutes, and she gave me clear explanations all along the way.

I've been sticking with Host Monster for over ten years, and honestly, they've been nothing short of amazing. Right from the get-go, their support has been outstanding. They're always there to help me out with any problems or queries, and they get back to me super quick. When it comes to reliability, Host Monster has really gone above and beyond. I've had hardly any downtime over the years, and if there were any hiccups, their crew has always sorted it out without delay. I couldn't be more satisfied with my choice of Host Monster for hosting my site.

When I reached out, I was really impressed by the outstanding customer support. The technician who helped me was super nice and courteous. He not only answered my question right away but also followed up with a solution in just six minutes. This kind of service is really praiseworthy, especially since the technician was on duty at 3 am while I was calling in at 3 pm.

If I could, I'd give this review NEGATIVE stars.

I manage the website for a local dance studio, and when I took over in 2015, the whole domain and email were with hostmonster. Back then, the site was just a single image with an email link, which was pretty standard for the early 2000s. After a few years of manually updating the FTP client, I decided to switch the domain to GoDaddy. My client's email stayed with hostmonster without any issues. But then, in February, GoDaddy started messing things up, so we moved the website to Squarespace. Just last week, my client told me she couldn't reply to inquiry forms and was getting mailerdaemon errors. I thought about moving the whole domain to Squarespace, but when I did, her email became unreachable. A few days later, it started working again, but we still couldn't send or receive anything. It was just sitting there, not doing its job. I figured out that the MX record didn’t transfer, so I reached out to hostmonster MULTIPLE times to get it. Customer service told me I had to validate an email on file that ends in hotmail.com to get an access code.

Here’s the kicker: neither my client nor her husband has ever had a Hotmail account, as far as they know.

Now we’re stuck trying to prove ownership of the account. Customer service just keeps saying, "sorry, we can't help until the account is validated," and they won’t escalate it to a supervisor. Even when I explain the whole situation, they just repeat the same steps like I hadn’t already done them. At this point, we’re looking to close the hostmonster account and move the email to Google. I’ve already downloaded the email data to my computer, but I haven’t heard back from the ownership team. This is really hurting the business, and honestly, I’m thinking about reaching out to the FCC or whoever else to let them know that hostmonster is scamming folks. It feels like they haven’t updated their processes in over a decade, if not longer, and they’ve outsourced to people who clearly don’t care about the company’s reputation. I genuinely hope this company goes under soon because the owner/CEO doesn’t seem to give a hoot about client satisfaction. I’ve been a web designer with some development experience for many years, and I’ve NEVER faced such awful issues with a hosting service. It’s absolutely ridiculous.

Dealing with customer service or tech support in 2023 can really test your patience. Sometimes, they seem either too smart for their own good or downright condescending. But then, you meet a real gem like the guy I spoke to at Host Monster! He was super patient with me (I still like using a pencil) and sorted out all my problems. I've been sticking with Host Monster for about 15 years, and this is exactly why. Big shoutout to them for their fantastic work—keep it up, guys!

They swiftly tackled the problems I pointed out and got the website back up and running. Plus, they shared some handy advice on how to finish the job and avoid running into the same issues down the line.

They are super quick to get back to you. Super efficient at sorting out problems too! The service tech showed impressive skills in figuring out what was wrong and fixed it in just about 10 minutes. Plus, I didn’t have to sit on hold for a long 3-hour wait just to chat with someone.

They really jump on fixing stuff! The service tech was super nice and sorted everything out in just a few minutes. Plus, I didn’t have to sit on hold for two hours just to chat with someone. Honestly, they picked up my call right away, just like they always do.

The representative who helped me was fantastic at resolving my problem. They understood my needs perfectly and did a great job walking me through the process they followed for me.

I had to get my website renewed in less than a day, but the price was set to double. Sadly, my site had been partially shut down because of a hacking issue a while back, and the HostMonster techs couldn't help me with that. I was pretty lost on what to do, but my biggest worry was making sure the site wouldn't get wiped out if I missed the renewal. Luckily, Jennifer from Customer Service let me know that the site would stay up for a month. I get that these policies aren't personal favors, but Jennifer was super helpful, and I really appreciate her support. It's a bummer that other parts of HostMonster's web hosting don't measure up.

I'm giving Hostmonster four stars instead of just two because their phone support is truly fantastic. Every time I reach out to their tech support team, I get helpful advice that usually leads to a fix. Just today, Irish D. helped me out and sorted my issue in no time. I stick with this company because I can easily call and chat with a real person who can sort things out quickly, and they're always super friendly. That said, I really hope they step up their tech game by keeping things updated and improving their server scans for spammers, so I don’t have to ring them up as often. Also, it would be great if they could get their legacy email system working properly, since a lot of us prefer it over Gsuite when it’s functioning. If their tech services were as great as their staff, this would definitely be the best company to work with.